June 7th, 2009
Just Caught You Multitasking
Several books and conversations converged for me this week on the topic of multitasking. Wikipedia defines human multitasking as, “The performance by an individual of appearing to handle more than one task at the same time.” I’d first heard the word multitasking in the context of computers and the ability to process more than one program at the same time. Sure enough, if you look up multitasking on dictionary.com, its definition is, “the concurrent or interleaved execution of two or more jobs by a single CPU.” At some point, the term was applied to people. Maybe that’s where we first went wrong.
I used to think that multitasking was an important skill, something to be valued in the workplace. I’m sure I’ve mentioned it as an asset in interviews, as positive feedback in employee reviews, and it might have even been on my resumé at some point. But if you read David Allen’s Getting Things Done or this recent article in the New York Post about a book I’m currently reading entitled Brain Rules by John J. Medina, it’s clear that multitasking is not something our brains are capable of doing. In fact, according to Medina, when we frequently switch context (Allen’s terminology) AKA attempt to multitask, it takes us twice as long to do something and our error rate goes up 50%.
My favorite example of an inefficiency caused by attempted multitasking in the office is when you catch someone not paying attention on a conference call. A question is clearly meant for a particular person and all you hear is crickets, nada, the sound of silence. After a short pause, the question is repeated but prefaced with the multitasker’s name to secure his or her attention. 9 times out of 10, this will elicit a response that may or may not be accompanied by an apology or admission of guilt. Raise your hand if this sounds at all familiar to you. Anyone? Bueller?
So what’s a woman to do in order to avoid the pitfalls of multitasking? The solution is simple, right? Just say no! Close that browser. Turn off that iPhone. Get out of Tweetdeck. Just focus on one thing at a time.
Good luck with that. If your office environment is like most, there are probably multiple ways for people to get a hold of you: phone, instant message, e-mail, pager, drive-by’s (what I call it when someone stops at your desk in person unscheduled), texts, the list goes on and on. Sometimes you don’t have the luxury of ignoring a ringing phone or an instant message that’s just popped up on your desktop. You need to take that call or respond to that quick question.
Here’s the compromise I’ve made with myself to mitigate the multitasking pitfalls:
- unplug as much as possible when working on something that requires a high degree of accuracy or is on a tight deadline
- only scan e-mail subject lines and senders when an e-mail arrives, reserving detailed reading of e-mails for first thing in the morning, lunchtime, and end of day
- look away from my computer for conference calls that involve a detailed discussion on an urgent or complex topic
- avoid checking my PDA while in meetings or while having in person conversations
I’m sure there is more I could be doing (or not doing). What do you think about multitasking? Is it a necessary evil or something that must be stomped out at all costs? What do you do to limit the negative impact of attempting to multitask?

























