May 8th, 2008
Hello! This is Lauren, one of the authors of The Boss of You: Everything a Woman Needs to Know to Start, Run, and Maintain Her Own Business. This post is the third installment of a four-part blog book tour we’ve undertaken to support the book’s release. (To read the two previous blog tour posts, visit Anti9to5Guide.com and FeliciaSullivan.com.) We’re delighted to be guests here at All Things Girl!
Our theme this week is hiring help, and today I’m going to focus on the psychological side of transitioning from “boss of you” to “boss of them.” A lot of small business owners struggle with the question of how to stay true to their personality and values as an employer. We have first-hand experience with this, because we went through the same struggle ourselves.
When we started our web design company eight years ago, we had this notion we would never hire staff. We’d just stay a teeny-tiny, two-person company forever, because that felt nice and comfortable. Manageable. And egalitarian. Two partners, fifty-fifty, with equal say and equal pay. That worked well for quite a while, too. But then we got insanely, brutally busy — our friends stopped recognizing us, “spare time” became a nostalgic dream, and it became abundantly, painfully clear we had to hire someone to help with the workload.
Trouble was, we had no idea how to be bosses.
Okay, yeah, we’d both managed people before, in a sort of middle-management capacity. But we didn’t love it, and we didn’t relish the thought of doing that again: having to be in charge of someone else’s schedule and work flow, checking their work, holding them accountable… It all felt like an awful combination of drudgery and nagging, and we wanted no part of it.
Obviously we weren’t exactly looking at the shiny side of the coin.
What we’ve come to realize about being an employer is that it affords you a marvelous opportunity to be The Good Boss — you know, the one who paid you well, respected your strengths, kept her expectations reasonable, and gave you just the right mix of challenging work and projects you could ace blindfolded? Okay, that description may not ring bells for everyone, but either way, when you hire someone to work for you, you get a chance to make someone’s work life pleasant.
When we woke up to that reality, we understood that the dread we’d been feeling about becoming bosses was actually fear that we would be bad bosses. We hated the idea we might turn into versions of the employers we had most fervently disliked — the guy who announced to his staff their salaries were suspended indefinitely, then sent someone out to pick up the keys to his brand-new Porsche, for example. Even though we’d both had good bosses, too, it was the bad ones that stuck out and made us reluctant to claim boss-hood.
As with most things, though, awareness of our own shortsightedness was the first step to recovery. We looked each other squarely in the eye and decided we’d better get over our own hangups right quick if we were ever going to take a vacation again. And we sat down and figured out what steps we could take to be the best employers we could.
Obviously there’s way more to being a good boss than we could possibly cover in a single blog post, but here are a few fundamentals:
- Know thyself. To hire the right person, you need to have a pretty good idea of where your strengths and weaknesses lie. Maybe you’re an ideas person but you’re not so hot with the details — in that case, you’d probably be best to hire someone who can run things through with a fine-toothed comb for you, leaving you to bask in your happy creative play zone. On the other hand, you might be a person who excels at talking to clients and prospective customers, but whose mind wanders a little when doing repetitive tasks; in that case, look for someone who doesn’t mind a job that involves little social interaction and a fair amount of sameness from one day to the next.
- Personality matters. In a small business, it’s integral that everyone trusts each other (at a bare minimum) — and ideally, you want everyone to get along swimmingly. Make no mistake, this is a serious relationship commitment you’re making; you’ll be spending an enormous amount of your waking life together, and although you’re not advertising for a best friend, you ought to make sure that you share enough common ground that you’ll be able to interact comfortably and communicate well on a daily basis.
- Spell it out. If you know you’re looking for a details person, include keywords like “meticulous” and “detail-oriented” in your job posting, and ask candidates you interview for examples of work they’ve done that shows they embody those qualities. Take the time, in both job postings and interviews, to outline your vision for your company, and the values you hold dear. You’re much more likely to find good employees, and make a strong match, if you explain to them clearly how they’ll fit into your company’s future.
- Respect the power dynamic. Being the boss isn’t easy for everyone; some of us have trouble with the idea of having power over others. The good news is that you don’t need to be bossy to be the boss — but you do have to be the leader. It’s your job to establish clear expectations, set priorities, and follow up with your employees (or contractors) to ensure they’re holding up their end of the bargain. At the end of the day, you won’t be doing anyone any favours by being sheepish about the power you hold; it’s much easier for everyone if you can learn to be direct and unapologetic about the fact that you’re the one writing the paycheques.
We could go on and on, but let’s stop there for now and turn it over to you. What are your hiring challenges? Do you have questions or concerns about making your first hire? Share them with us in the comments and we’ll do our best to answer. To sweeten the deal, we’re offering a free copy of The Boss of You to one randomly-selected commenter, so pipe up!
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